Refund Policy

CLOSING DOWN SALE

All items purchased during our CLOSING DOWN SALE are FINAL SALE.

We do not accept returns, exchanges, or offer refunds on any items purchased from FEATHERS.

WHAT THIS MEANS:

• All purchases are final sale - both full price and sale items
• No returns, exchanges, or store credit available
• All sales are non-refundable
• Closing Down Sale begun on the 20 January 2026

BEFORE YOU PURCHASE:

We want you to love your FEATHERS pieces, so please take care when selecting your items:

• Review all product details, including fabric composition and care instructions
• Check our size guide carefully to ensure the best fit
• Examine product images and descriptions thoroughly
• Consider measurements and styling details

NEED HELP DECIDING?

If you are unsure of your fitting or styling options, please contact our team before placing your order. We're here to help you make the right choice:

• Phone: 1800 800 670 (Mon-Fri, 9am - 4pm)
• Email: online@feathers.com.au

Our customer service team can provide advice on sizing, fabric, fit, and styling to help ensure you're completely confident in your purchase.

QUALITY CONCERNS

While we cannot accept returns for change of mind, we stand behind the quality of our products. If you receive a faulty or defective item, please contact us immediately at online@feathers.com.au with your order number and photos of the issue.

Please click here to view the Consumer Affairs Victoria Returns and Refunds page for further information about your consumer rights.

CONSUMER LAW

All sales are subject to Australian Consumer Law and relevant provisions apply.