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Refund Policy

 Although we hope you love all your items from FEATHERS, we have a returns policy in place if you are not 100% happy with your purchase.

FEATHERS OFFERS:

CONDITIONS FOR RETURNS:

  • Return request must be made within 14 Days of you receiving your order
  • All original tags must remain attached
  • Item(s) must be unworn, and returned in original condition
  • Items purchased via Feathers Online must be returned to either Feathers Online or a Feathers Boutique. They cannot be returned to a Feathers David Jones Concession location.
  • Please note, return shipping costs are at the customers expense.

Any items returned outside the 14 day return period, or in a condition that indicates being worn or washed in any way, including make-up marks, will not be accepted for return. FEATHERS reserves the right to reject items that do not comply with the above conditions, and will return the item to sender. Please click here to view the Consumer Affairs Victoria Returns and Refunds page for further clarification.

If you are unsure of your fitting or styling options, please feel free to contact Feathers Online for assistance or advice - 1800 800 670, Mon-Fri 9am - 4pm or online@feathers.com.au.

HOW TO MAKE A RETURN REQUEST

To start a return, simply select a return option below. Please do NOT send any items back to Feathers Online without following the steps below.

Returning within: Australia

RETURN FOR A STANDARD REFUND, STORE CREDIT OR EXCHANGE

Send your return back within 14 days & your return will be processed once received. Please contact us with your order no. and what items you'd like to return by clicking below.

Returning within: Australia

GET AN INSTANT REFUND WITH

Create an account with Refundid to receive your refund instantly! You will only be charged if your return is not in the mail within 7 days.

Returning outside: Australia

RETURN FOR A STANDARD REFUND, STORE CREDIT OR EXCHANGE

Send your return back within 14 days & your return will be processed once received. Please contact us with your order no. and what items you'd like to return by clicking below.