Refund policy
Although we hope you love all your items from FEATHERS, we have a returns policy in place if you are not 100% happy with your purchase.
FEATHERS OFFERS:
- Standard Refund, exchange or store credit on FULL PRICE items
- Store credit or exchange on SALE items
- Instant refunds of up to $1500 with Refundid on FULL PRICE items (within Australia only)
CONDITIONS FOR RETURNS:
- Return request must be made within 14 Days of you receiving your order
- All original tags must remain attached
- Item(s) must be unworn, and returned in original condition
- Items purchased via Feathers Online must be returned to either Feathers Online or a Feathers Boutique. They cannot be returned to a Feathers David Jones Concession location.
- Please note, return shipping costs are at the customers expense.
Any items returned outside the 14 day return period, or in a condition that indicates being worn or washed in any way, including make-up marks, will not be accepted for return. FEATHERS reserves the right to reject items that do not comply with the above conditions, and will return the item to sender. Please click here to view the Consumer Affairs Victoria Returns and Refunds page for further clarification.
If you are unsure of your fitting or styling options, please feel free to contact Feathers Online for assistance or advice - 1800 800 670, Mon-Fri 9am - 4pm or online@feathers.com.au.
HOW TO MAKE A RETURN REQUEST
To start a return, simply select a return option below. Please do NOT send any items back to Feathers Online without following the steps below.